1. Introduction & Scope

This Privacy Policy explains how T.E.N.D.E.R. Services Partnership ("we," "us") collects, uses, discloses, and safeguards your personal information you provided us when you use this website, in compliance with Quebec Law 25 and Canada's PIPEDA.

T.E.N.D.E.R Services Partnership is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

T.E.N.D.E.R Services Partnership may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

2. Who We Are & Privacy Officer

We have designated a Privacy Officer responsible for compliance under Law 25.

Name & Title: Isabelle Milette, Founding Partner & President

Contact: [email protected]

3. Information We Collect

We may collect:

Voluntarily provided personal & professional information

*Name Email Job title / profession Company /Employer

*Demographic information (eg. Address – if required for delivery or certification)

*Other relevant information to customer surreys and/or offers

Automatically collected data, e.g. IP, browser type (for analytics).

*We collect only what’s necessary for purposes we specify as per Quebec PPIPS Act.

4. Purpose of Collection & Use

We use your information / data for:

*Internal record keeping.

*Service delivery and communication.

*Understanding site usage (analytics).

*Fulfilling legal obligations.

*Improve our products and services.

*Periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

*Sporadically use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

5. Consent Mechanisms

Under Quebec Law 25, consent must be explicit, free, specific, and provided separately for each purpose, and in clear language. This consent is presented when you contact us or purchase courses/trainings from us.

6. Privacy by Default & Cookie Consent

By default, our services implement the highest privacy settings. We only deploy tracking technologies (cookies, analytics) after obtaining explicit opt-in consent. 

7. Third-Party Transfers & Privacy Impact Assessments (PIAs)

If we share personal information outside Quebec or with third parties, we conduct a PIPA as required by Quebec Law 25 . We assess: sensitivity, purpose, protection measures, and recipient’s legal protections.  We use written agreements to ensure confidentiality and proper use.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

8. Subject Rights

You have rights under  Quebec Law 25 :

*Right to be informed

*Access

*Rectification

*Erasure (right to be forgotten)

*Withdraw consent

*Restrict processing

Data portability (effective September 2024)

We will respond to requests within 30 days, with possible extension. 

9. Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online based on data sensitivity.   

10. Data Breach Notification & Recordkeeping

In case of a data breach that risks serious injury, we will promptly notify:

*The Commission d’accès à l’information (CAI) and

*Affected individuals.
*We maintain a register of incidents. 

11. Information Retention & Deletion

We retain personal information only as long as required for specified purposes, then securely delete or anonymize it. 

12. Automated Decisions & Profiling

If we make decisions based solely on automated processing—or profile users—we inform you and allow for human intervention or correction, per your request. 

13. Contact Information

Questions, complaints, or exercising your rights? Contact our Privacy Officer at: [email protected]

14. Policy Updates

*We may update this policy.

*Revisions will be posted with a new effective date.